Terms and Privacy

Cookies -

Information About Our Use of Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

The cookies used on www.thesantalettercompany.co.uk fall into the following categories:

  • * Strictly necessary cookies
  • * Analytical/performance cookies
  • * Functionality cookies

For more information about cookies see the further reading below.

Strictly Necessary Cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

Essential cookies let you move around the website and use essential features, essential cookies remember what is in your basket when you move to check out. Essential cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet.

We use essential cookies to remember information you will have entered when you navigate to different pages in a single web browser session, remember information entered into forms, including promotion codes, remember the goods in your basket when you get to the checkout page, and identify you as being logged in to www.thesantalettercompany.co.uk Accepting essential cookies is a condition of using www.thesantalettercompany.co.uk, so if you prevent these cookies we can't predict how the website will perform during your visit.

Analytical/Performance Cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Analytical cookies collect information about how you use the website e.g. which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve the functionality of our website, understand what interests our users and measure how effective our advertising is.

We use analytical cookies to provide statistics on how the website is used, see how effective our adverts and emails are (we don't use this information to target adverts to you when you visit other websites). This can include details of any products bought. This help us improve the website by measuring any errors that occur and to test different designs of our website.

In some cases, some of these cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed above. Using our site indicates that you accept the use of analytical cookies. Accepting these cookies is a condition of using www.thesantalettercompany.co.uk, so if you prevent them we cannot guarantee how the website will perform for you.

Functionality Cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

We use functionality cookies to remember settings you have applied such as layout, text size, preferences and colours, remember if we have already asked you if you want to fill in a survey, show you when you're logged in to the website. The information shared is only to be used to provide the service, product or function and not for any other purpose.


Terms & Privacy -

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We will not pass on your personal details to anyone unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:-

  • * your name
  • * addresss
  • * phone number
  • * email address

We will not use the information we collect to contact the Children directly or indirectly in anyway whatsoever other than to singularly facilitate the scheduled communication from The Santa Letter Company as requested by you as the customer.

We do not have access to your payment details. These are processed by a secure online payment platform.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with the law.

If you have any questions/comments about privacy, you should contact:- [email protected]


The Santa Letter Company Competitions are accessible via social media networks and to subscribers of our seasonal newsletter.

All competition entrants must be aged 18 years or over.

Promotions/competitions are open to UK residents only and the prizes will only be delivered to a UK address.

Any person who is an employee or an immediate family member of an employee of The Santa Letter Company or any other person who is directly connected with the company or the competition is ineligible to participate.

We aim to dispatch competition prizes to winners within 10 days of the draw taking place.

If the advertised prize is no longer available at the time of awarding the prize The Santa Letter Company reserve the right at its absolute discretion to substitute it with an alternative prize from a different store or a cash award will be awarded as a substitute.

The Santa Letter Company reserves the absolute right to disqualify any entrant to the competition which it considers has used improper technical means to enter.

The Santa Letter Company recognises that your privacy is important to you and we use the latest technologies and best practices to secure all personal information. We reserve the right to publicise our winners on the website, giving details of their name, town and prize received. If our winner wishes to have their photograph published on our site, arrangements will be made with them directly.

The images shown within our Promotional Newsletter are for illustrative purposes only.

By entering our competitions, entrants will be deemed to have read and understood these rules and be bound by them. All decisions by The Santa Letter Company will be final and binding. No correspondence will be entered into.

Returns & Refunds

We expect you to be delighted with your letter from The Santa Letter Company. However, in the unlikely event of your letter arriving in a damaged condition we will send a replacement letter if practicable, or issue a refund. We also accept returns for faulty products. Should you be unhappy with our services please contact us at [email protected] with your order details. You will then be entitled to a refund from us, which will be paid no later than thirty (30) days of your notification.

Cancelling your Order:- Customers are entitled by law to a seven working-day cooling-off period during which they can cancel their contract. To cancel your order, prior to your dispatch date, please send an email to [email protected] with the order details and your instruction to cancel.

Feedback and Complaints:- You can email your comments about your experience of using our site to us at:- [email protected]

We will aim to deal with any complaint in a confidential and efficient manner within 24 hours of receiving it.

Business Details

Christine Roles t/a The Santa Letter Company
Foyers Way